Módulos

This course provides essential knowledge about the ITIL 4 Foundation framework, focused on modern IT services management. Through the practical Learning Method method, participants will develop practical skills to implement ITIL processes in real contexts through simulated workshops and projects. The course is aimed at business managers, IT managers, consultants and responsible for IT services management processes, which seek to certify internationally.

At the end of the course, participants will be able to:

• Understand the ITIL 4 frame and its practical application in organizations
• Identify how they are created, deliver and improve IT services in business contexts
• Implement ITIL practices in key processes (incident management, changes, problems and services)
• Prepare effectively to obtain the international certification ITIL 4 Foundation

To participate in this course, attendees must meet the following specific requirements:

• Teriable work experience in IT services management or related roles (minimum 1 year)
• Familiarity with processes and terms related to IT (Incident Management, Problems, Changes, etc
• )
• Being performing or having performed management, coordination or responsibility in IT processes

Learning Methodology

The learning methodology, regardless of the modality (in-person or remote), is based on the development of workshops or labs that lead to the construction of a project, emulating real activities in a company.

The instructor (live), a professional with extensive experience in work environments related to the topics covered, acts as a workshop leader, guiding students' practice through knowledge transfer processes, applying the concepts of the proposed syllabus to the project.

The methodology seeks that the student does not memorize, but rather understands the concepts and how they are applied in a work environment.

As a result of this work, at the end of the training the student will have gained real experience, will be prepared for work and to pass an interview, a technical test, and/or achieve higher scores on international certification exams.

Conditions to guarantee successful results:

• a. An institution that requires the application of the model through organization, logistics, and strict control over the activities to be carried out by the participants in each training session.
• b. An instructor located anywhere in the world, who has the required in-depth knowledge, expertise, experience, and outstanding values, ensuring a very high-level knowledge transfer.
• c. A committed student, with the space, time, and attention required by the training process, and the willingness to focus on understanding how concepts are applied in a work environment, and not memorizing concepts just to take an exam.

Pre-enrollment

You do not need to pay to pre-enroll. By pre-enrolling, you reserve a spot in the group for this course or program. Our team will contact you to complete your enrollment.

Infinity Payments

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