Módulos

The ISO 200000 internal auditor course is designed to provide comprehensive training in IT services management (SGTI) and in the audit of the processes aligned with the ISO 200,000-1 standard.

Participants will learn to audit, evaluate and implement best practices in IT services management, ensuring that organizations meet international requirements for ISO 20000 certification.

This program prepares participants to obtain international certification:

ISO 200,000 internal auditor, issued by Certitals.

Following the practical Learning Method approach, participants will develop practical workshops, laboratories and simulated audits, ensuring a deep and applicable understanding of the Audit and Management of IT Services.

Under the practical Learning Method approach, participants will work on laboratories, practical workshops and/or real projects, ensuring the effective application of knowledge acquired in business environments.

At the end of the course, participants will be able to:

• • Understand the principles of the administration of IT services, aligned with ISO 20000
• • identify the benefits of applying the ISO 200,000 standard in the management of IT services
• • plan and implement a system of management of IT services (sgti) according to ISO 20000-1
• • perform auditor & í in internal to evaluate the conformity of the processes with the norm
• • define the relationships between the different administration processes of IT services
• • write findings and non-conformities, as & í how to prepare auditor reports
• Obtain the international certification as an internal auditor iso 200000

To participate in this training, previous knowledge is not required. it's aimed at:

• • quality processes administrators
• • IT support staff and IT consultants
• • IT auditors and process consultants
• • IT service providers and purchasing administrators
• • Any person involved in the provision of IT services in an organization in an organization

Learning Methodology

The learning methodology, regardless of the modality (in-person or remote), is based on the development of workshops or labs that lead to the construction of a project, emulating real activities in a company.

The instructor (live), a professional with extensive experience in work environments related to the topics covered, acts as a workshop leader, guiding students' practice through knowledge transfer processes, applying the concepts of the proposed syllabus to the project.

The methodology seeks that the student does not memorize, but rather understands the concepts and how they are applied in a work environment.

As a result of this work, at the end of the training the student will have gained real experience, will be prepared for work and to pass an interview, a technical test, and/or achieve higher scores on international certification exams.

Conditions to guarantee successful results:

• a. An institution that requires the application of the model through organization, logistics, and strict control over the activities to be carried out by the participants in each training session.
• b. An instructor located anywhere in the world, who has the required in-depth knowledge, expertise, experience, and outstanding values, ensuring a very high-level knowledge transfer.
• c. A committed student, with the space, time, and attention required by the training process, and the willingness to focus on understanding how concepts are applied in a work environment, and not memorizing concepts just to take an exam.

Pre-enrollment

You do not need to pay to pre-enroll. By pre-enrolling, you reserve a spot in the group for this course or program. Our team will contact you to complete your enrollment.

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