It is a verbal or written request addressed to an entity and/or server, with the purpose of requiring its intervention in a specific and concrete matter. The request can be a petition, information or suggestion.

It is a verbal or written disagreement presented by a user against the actions of a particular official or office.

Es una inconformidad verbal o escrita presentada por un usuario por la no prestación o por la deficiencia de un servicio a cargo de la empresa.

We have five (5) business days to resolve your request, complaint or claim.

By submitting this form, I authorize the use of my personal data in accordance with Law 1581 of 2012 (Personal data protection).